June 18, 2018

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.silentalert.ie (“Site”).

Who we are

Silent Alert International
30 Enniskerry Rd
Co. Dublin

What personal data we collect and why we collect it

Contact forms

If you complete our Contact Form, the information entered will be emailed to us including your name and email. We will only use this information to contact you regarding your enquiry.


Our Site uses cookies. We’ll ask you to consent to our use of cookies in accordance with the terms of our Cookie Policy when you first visit our Site. We do not use cookies to identify you personally. You can find more about how and why we use cookies in our Cookie Policy.

Store & Purchases

We collect information about you during the checkout process on our store. This information may include, but is not limited to, your name, billing address, shipping address, email address, phone number, credit card/payment details and any other details that might be requested from you for the purpose of processing your orders.

Handling this data also allows us to:

  • Send you information about your account and order.
  • Respond to your requests, including refunds and complaints.
  • Process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests.
  • Set up and administer your account, provide technical and/or customer support, and to verify your identity.

Additionally, we may also collect the following information:

  • Location and traffic data (including IP address and browser type) if you place an order, or if we need to estimate taxes and shipping costs based on your location.
  • Product pages visited, and content viewed while your session is active.
  • Your product reviews if you choose to leave them on our Site.
  • Account email/password to allow you to access your account, if you have one.
  • If you choose to create an account with us, your name, billing address, shipping address, email and phone number, which will be used to populate the checkout for future orders.

We’ll also use cookies to keep track of cart contents while you’re browsing our Site. For further detail read our Cookie Policy.

Embedded content from other websites

Pages, blog posts or product descriptions on our Site may include embedded content (e.g. videos, images, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We do not sell our users’ personal information.

We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

Employees and Independent Contractors

We may disclose information about you to our employees, and individuals who are our “Independent Contractors” that need to know the information in order to help us provide our services or to process the information on our behalf. For example, Independent Contractors manage our web server, ensuring it remains secure and continues to function correctly; they can thus access any of the data in our Site. We require our employees, and the Independent Contractors to follow this Privacy Policy for personal information that we share with them. Under no circumstances do we give permission for our employees, and the Independent Contractors to share or use any personal data stored in our web server for their own means.

Third Party Providers

We may share information about you with third party service providers who need to know information about you in order to provide their services to us, or to provide their services to you. This group includes providers that help us provide our services to you (like payment providers that process your credit and debit card information, fraud prevention services that allow us to analyse fraudulent payment transactions, postal and email delivery services that help us stay in touch with you). We require providers to agree to privacy commitments in order to share information with them.

Legal Requests

We may disclose information about you in response to a valid subpoena, court order, or other governmental request.

To Protect Rights, Property, and Others

We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Silent Alert International, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.

Business Transfers

In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Silent Alert International goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.

Who on our team has access

Members of our team have access to the information you provide us. For example, Administrator and Shop Manager can access:

  • Order information like what was purchased, when it was purchased and where it should be sent;
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Where we send your data

Our Site is hosted in Ireland as well as our emails.

When you place an order through our Site the payment data is sent to servers of our Payment Processors and data about your package and delivery address to our Shipping Providers. To find out more about how our Payment Processors and Shipping Providers handles our data, whilst keeping within the EU regulations, please see following links:

Payment ProcessorsShipping Providers
PayPal’s Privacy PolicyAn Post’s Privacy Policy
Stripe’s Privacy Policy

In order to upgrade/update to latest version of WordPress and WordPress Plugins our Independent Contractors may download our Site backups to their computer and upload these backups to secure storages such as Dropbox, OneDrive, or Google Drive. Each backup is kept for a maximum of 6 years. To find out more about how Dropbox, OneDrive and Google Drive handles our data, whilst keeping within the EU regulations, please see following links:

How we protect your data

The following information lists the steps that we take to help protect your data:

  • Our Site is always using the latest version of WordPress and Plugins.
  • We deactivate and remove any plugins no longer used and only have our active theme installed.
  • We ensure that we don’t have any more than the required amount of accounts, that can gain access to our Site and all accounts are secured with strong passwords.
  • Our Site uses a SSL Certificate to encrypt the information sent between your device and our web server so personal identifiable information is never captured by third parties without authorization.
  • Our server has a firewall to help keep out unwanted visitors.
  • Our computers are all protected using strong passwords including computes of ours Independent Contractors.
  • We do not print the personal information of our customers out.

What we share with others

We share information with third parties who help us provide the services of our online shop to you.


PayPal and Stripe are the third parties that process credit card payments for us (the “Payment Processors”). We do not store any of your credit card information, but your name and payment information are passed along to Payment Processors, so they can process payment. If you want to know more details about how our Payment Processors handle your personal data please visit the PayPal’s privacy policy or the Stripe’s privacy policy.


If you place an order with us, we pass along your shipping data to our “Shipping Providers” in order to deliver the products you have ordered. We currently use An Post as an exclusive shipping provider. You may visit An Post’s Privacy Policy.


We accept payments through the following Payment Processor(s):

Payment ProcessorsLink to the Payment Processor’s Privacy Policy

When processing payments, some of your data will be passed to our Payment Processors, including information required to process or support the payment, such as the purchase total and billing information.

How long we retain your data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, billing address, shipping address, email and phone number. For example, we will store order information for 6 years for tax and accounting purposes.

For users that register on our Site (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Site administrators can also see and edit that information.

What rights you have over your data

You may request details of personal information which we hold about you. If you would like a copy of the information held on you, please write to:

Silent Alert International, 30 Enniskerry Road, Kilternan, Co. Dublin, D18 N960, Ireland.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, to the contacts listed in the “Our contact information” section in the bottom of this document. We will promptly correct any information found to be incorrect.

What third parties we receive data from

We do not receive data from any third parties.

What automated decision making and/or profiling we do with user data

We do not use automated decision making and/or profiling.

Industry regulatory disclosure requirements

We comply with all regulatory requirements on disclosure.

What data breach procedures we have in place

If a security breach causes an unauthorized intrusion into our system that materially affects you, we will notify the appropriate supervisory authority without undue delay and, where, feasible, not later than 72 hours after having become aware of it. We will also notify you and later report any action taken in response.

Our contact information

If you have any privacy-specific concerns, you can contact us any of the following methods:

Email: salessilentalert.ie

Telephone: +353 (0)1 247 9007

Address: Silent Alert International, 30 Enniskerry Road, Kilternan, Co. Dublin, D18 N960, Ireland

Alternatively, please use our Contact Form.

30 Enniskerry Road
Dublin 18
D18 N960
T: +353 (0)1 247 9007
F: +353 (0)1 295 7550
E: salessilentalert.ie
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Technical helpline

Technische Hotline

+353 (0)1 247 9007

9am - 5pm Monday to Friday9.00 - 17.00 Montag bis Freitag

© Copyright 2018. Silent Alert International. All Rights Reserved. Legals.

© Urheberrechte 2018. Silent Alert International. Alle Rechte vorbehalten. Legale.

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