January 22, 2015

Care Call – Frequently Asked Questions

A selection of frequently asked questions about Care Call System:

What do I need to make up a System?

A system must include a Pager, Charger or SignWave Flasher Sounder, Key Fob Transmitter or a Monitor. Additional Monitors can be added.

What is the operating range of the system?

In open air the system will operate at over 100 metres or up to 1000 metres depending on the range setting. This will be less within a building and will depend upon its structure.

Can any other system affect the Care Call System?

No the Care Call System operates on a specially allocated frequency for Social Alarms and uses a protocol unique to the product.

Is the system digital?

Yes it uses digital UHF radio.

How long does the in built Pager & SignWave battery last and what do I do when it reaches the end of its life?

The Pager & SignWave have built in rechargeable battery packs. These should last 4-6 years. At the end of the battery life the unit can be returned to us for it to be replaced.

What type of batteries do the Monitors & Key Fob Transmitters use?

These use standard batteries, which can be purchased from a retailer.

How long does the Pager/SignWave battery last on a full charge?

The battery will last 3-4 days, although it has been designed to be charged each night.

How will I know when the battery needs charging?

The Pager will vibrate and light up the battery symbol and the SignWave will flash, buzz and light up the battery symbol.

How do I know that the Pager/SignWave is on?

The battery symbol flashes once every 45 seconds in the case of the Pager and every 5 seconds on the SignWave.

How do I know when the Monitor battery is flat?

The monitor sends a low battery signal to the Pager /SignWave. The Pager vibrates / SignWave activates and lights up a numbered key, which corresponds with the Monitor with the low battery, then alternates with a double flash of the battery symbol. The test button also shines red instead of green if the battery is low.

Can I use more than one Pager/ SignWave as part of a system?

Yes you can use as many as you wish. Each Pager / SignWave will respond to one or more Monitors.

If a neighbour has a system will it interfere with mine?

It is possible to change your system code if a neighbour has a system, using code switches 1-4 on the Pager /SignWave and Monitor. So long as these are set to a different code to your neighbour’s system they will not interfere with each other. It is possible to produce 16 different combinations using the 4 coding switches.

How long does the Pager Vibrate?

The Pager vibrates for 20-40 seconds. The vibration can be cancelled sooner by pressing the key that is lit. The SignWave activates for a similar duration and can be cancelled by pressing the reset button.

Care Call – Frequently Asked Questions
30 Enniskerry Road
Jamestown
Kilternan
Dublin 18
D18 N960
Ireland
T: +353 (0)1 247 9007
F: +353 (0)1 295 7550
E: salessilentalert.ie
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Technical helpline

Technische Hotline

+353 (0)1 247 9007

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